This Privacy Policy describes how Baksa Global Private Limited (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects the personal information of users (“you,” “your”) who visit or interact with our website www.baksaglobal.com (“Website”).
By using our Website, you agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue using the Website.

1. Information We Collect

We collect information necessary for communication, business inquiries, export processes, and improving our Website experience. The types of information we collect include:

1.1 Personal Information

When you contact us through inquiry forms, email, phone, or WhatsApp, we may collect:

  • Name
  • Email address
  • Phone number
  • Company name
  • Country
  • Product requirements
  • Any information shared voluntarily in the message

1.2 Technical & Usage Data

We may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Time spent on the Website
  • Cookies and tracking identifiers

This helps us analyze Website performance and user behavior.

1.3 Business Information

If you request quotations, catalogs, or trade-related support, we may collect:

  • Company documentation
  • Import/export details
  • Business purchase history
  • Specific product requirements

This information is used strictly for business communication and export processes.

2. How We Use Your Information

We use collected information to:

2.1 Provide and Improve Services

  • Respond to inquiries
  • Provide pricing, product catalogs, and quotations
  • Facilitate business communication
  • Deliver export documentation (PI, COA, MSDS, invoices, etc.)
  • Improve Website functionality and user experience

2.2 Marketing & Communication

  • Send updates, product offers, newsletters (only with consent)
  • Notify you of new product additions or service improvements

2.3 Legal & Compliance Purposes

  • Maintain export records
  • Prevent fraudulent activities
  • Comply with government or regulatory requirements

We do not sell, rent, or misuse your personal data for unauthorized purposes.

3. Cookies & Tracking Technologies

Our Website uses cookies to improve browsing experience. Cookies help us:

  • Understand user preferences
  • Analyze traffic and behavior
  • Improve performance

You may disable cookies in your browser settings, but some features of the Website may not function properly.

4. Sharing of Information

We may share your information only in the following conditions:

4.1 With Authorized Team Members

To respond to inquiries, verify specifications, or process export-related documentation.

4.2 With Third-Party Service Providers

Only when necessary, such as:

  • Logistics partners
  • Shipping companies
  • Certification/testing agencies (e.g., SGS, Intertek)
  • IT service providers
  • Web analytics tools (e.g., Google Analytics)

These third parties are required to maintain confidentiality.

4.3 Legal Compliance

We may disclose information when required by:

  • Government authorities
  • Customs
  • Law enforcement agencies
  • Regulatory bodies

We do not share or sell customer data to advertisers or unrelated third parties.

5. Data Security

We implement industry-standard measures to protect your information from:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Destruction

Security measures include:

  • SSL encryption
  • Secure servers
  • Limited employee access
  • Regular system monitoring

However, no online system is 100% secure. You acknowledge that transmission of information is at your own risk.

6. Data Retention

We retain your information only as long as necessary for:

  • Business communication
  • Legal compliance
  • Export record-keeping
  • Accounting and audit purposes

Once information is no longer required, it is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

7.1 Right to Access

Request a copy of your personal data.

7.2 Right to Correction

Request correction of inaccurate or incomplete information.

7.3 Right to Deletion

Request deletion of your personal data (where legally permissible).

7.4 Right to Withdraw Consent

Opt out of marketing emails or newsletters anytime.

7.5 Right to Restrict Processing

Request limitations on how your data is used.

To exercise any rights, email us at: info@baksaglobal.com

8. Children’s Privacy

Our Website and services are intended for adults and businesses. We do not knowingly collect personal data from children under the age of 13. If we learn that data has been collected from a minor, we will delete it immediately.

9. International Data Transfers

Since Baksa Global works with global buyers, your information may be transferred across borders for:

  • Export documentation
  • Logistics communication
  • Regulatory compliance

All transfers comply with applicable international data protection laws.

10. External Links

Our Website may contain links to third-party websites. We are not responsible for:

  • Their content
  • Their privacy policies
  • Any data collected by them

We advise reviewing their individual privacy policies before interacting.

11. Changes to This Privacy Policy

Baksa Global reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
Continued use of the Website after changes indicates acceptance of the revised policy.

12. Contact Us

For questions regarding this Privacy Policy or your personal data, please contact:

Baksa Global Private Limited
Email: info@baksaglobal.com
Phone: +91 85917 20814
Website: www.baksaglobal.com